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Documentation
Everything we know about running your business on Starthub.
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Frequently asked
How do I add another authorized recipient?+
Open Profile → Mail recipients, add the legal name, and complete a supplemental Form 1583 signature. It activates as soon as the notary seals the amendment.
Can I forward mail internationally?+
Yes. Choose Forward on any item and pick a destination — customs paperwork is generated automatically from the declared contents.
How fast is a mail scan?+
Cover scans post within an hour of intake. Contents are scanned within 24 hours, or same day for Priority and certified mail.
Can I cancel any time?+
Month-to-month plans cancel with one click in Billing, effective at the end of the current period. Annual plans cancel at renewal.
Does my virtual address work for E911?+
No. Emergency services need a dispatchable address where the phone is actually used — register that address under VoIP → E911.
What happens if my payment fails?+
We retry on days 1, 3 and 7. Scanning pauses at day 7 and the account suspends at day 21; updating your card restores service within minutes.